Answers about ordering, decoration & delivery.

What is your minimum order?

Most products start at 12 pieces for embroidery, 24 for screen print, and 1 for DTG. We’ll match the right method to your quantity.

Do you offer free proofs?

Yes — every order includes a free virtual proof. Production doesn’t start until you approve it in writing.

Can I mix sizes & colors?

Absolutely. Roster orders typically have a CSV with each person’s name, size, and number — we handle it all.

Which method is right for my design?

For 1–6 colors and 50+ pieces, screen printing is most economical. For full-color or photographic, choose DTG. Logos on polos/hats are best embroidered.

Do you handle digitization?

Yes — standard digitization is included. We provide the DST file at the end of your project.

What file formats do you accept?

AI, EPS, SVG, PDF (vectors preferred). High-res PNG/JPG also work for DTG. We’ll vectorize raster art if needed.

How is pricing calculated?

Garment + decoration + setup. Pricing improves as quantity goes up. The Design Studio shows live per-unit pricing as you build your design.

Do you have school / nonprofit discounts?

Yes — automatic 10% off for verified school, church, and nonprofit accounts on orders over $500.

How long does production take?

Standard turnaround is 5–8 business days from proof approval. Rush production (2–3 day) is available for an upcharge.

Do you ship nationwide?

Yes — anywhere in the continental US. Local delivery available within Nebraska/Iowa.

Can we order on a Net-30 / PO basis?

Yes — we work with hundreds of schools, districts, and agencies on Net-30. Submit your account application at checkout.

Are you SAM.gov registered?

Yes. UEI and W-9 available on request.

What if there’s a problem with my order?

Quality guarantee — if the issue is on us, we re-make or refund. Send photos within 14 days.